Frequently Asked Questions

Luxury Dubai – FAQ

1. What types of shoes do you sell?
   We offer premium men’s and women’s shoes including sneakers, formal shoes, boots, and luxury casual footwear.

2. Do you ship across Dubai?
   Yes! We provide fast and secure delivery throughout Dubai.

3. How can I track my order?
   Once your order is shipped, you’ll receive a tracking number via email or WhatsApp.

4. What payment methods are accepted?
   We accept all major credit/debit cards, Apple Pay, Google Pay, and cash on delivery in Dubai.

5. Can I return or exchange a product?
   Yes! Returns and exchanges are easy within 7 days of delivery.

6. Are your shoes genuine luxury brands?
   Absolutely! All our products are 100% authentic, high-quality, and sourced from trusted suppliers.

7. Do you offer size guides?
   Yes, every product page includes a detailed size chart to ensure the perfect fit.

8. Is there a warranty on your shoes?
   Yes, we offer a 6-month warranty against manufacturing defects on all luxury footwear.

9. How often do you have sales or discounts?
   We regularly run exclusive deals, seasonal offers, and weekly flash sales.

10. How can I contact customer support?
    You can reach us via phone, email, WhatsApp, or our live chat for instant assistance.